What are WIIFMs, and what are best practices, tools and templates for teams and organizations?
Definition of What’s In It For Me (WIIFM)
What’s In It For Me (WIIFM) is the central question that employees are concerned with when faced with organizational change. Broadly, this inquiry encompasses a number of questions regarding how the change is going to affect employee’s daily routines in the workplace (e.g., Will they be working with different people? Will they require different knowledge to perform their job well? Will their job responsibilities be altered?) The reason employees ask this question is to better understand how the change will affect them so they can determine how to respond.
Description of What’s In It For Me (WIIFM)
There are six things management can do to help better answer these questions for employees:
- Be completely transparent about the change – disseminate all relevant information to employees and be sure to gather information from multiple individuals at different levels in the organization.
- Ensure that all employees are cared for during the change process – this includes those who support the change, those who enacted the change, those who devised the change, and especially those who are against the change
- Remember that different level employees will have different concerns – it is critical that issues are addressed using language and examples that are easily understandable and relatable to the employees being addressed.
- Set feasible goals – this helps to provide employees with a timeline for the change so they are not subject to any surprises. Further, realistic goals are more easily explained, which ensures that employees can understand why these changes are occurring.
- Provide clear information – make sure that the information that is presented to employees is easily digestible.
- Prepare answers to as many ‘what,’ ‘why,’ and ‘what if’ questions as possible – this will hopefully help employees understand the answer to their main question: “What’s In It For Me?”
Tools & Templates
The answers to What’s In It For Me are often communicated in presentations, spreadsheets, and other strategic documents as well as face to face conversations with concerned employees.
upBOARD’s Online WIIFM Tools & Templates
Unlike most traditional WIIFM templates in MS Word, Excel, or PowerPoint, upBOARD’s online What’s In It For Me (WIIFM) collaboration tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other change management best practice tools and templates, including:
AIM Accelerated Implementation Methodology, Beckhard & Harris Change Process, Boston Consulting Group Change Delta, Brainstorming, Bridges’ Leading Transition Model, Burning Platform, Case for Change, Change Fatigue, Change Management Curve, Change Management Impact Analysis, Change Management Maturity Model, Change Management Levers, Change Management Plan, Change Management Roadmap, Change Proposal, Change Readiness Assessment, Change Resistance Management Plan, Change Risk Assessment, Change Success Metrics, Communications Planning, Core Values, Deming Change Cycle, EASIER Change Management, Employee Engagement Plan, Feedback Capture Grid, Focus Groups, Geert Hofstede’s 6 Dimensions of Culture, GE Change Acceleration Process, Go-Live Planning, Head, Heart and Hands Model, Kotter’s 8-Step Change Model, Kubler Ross Change Curve, Lewin’s Change Management Model, Maurer’s 3 Levels of Resistance, Nudge Change Model, People Centered Implementation, Performance Support, Process Mapping, Sponsor Roadmap, Stakeholder Analysis, Stakeholder Interviews, Switch Change Framework, User Acceptance Testing, VRIO Framework and What’s In It For Me (WIIFMs).