Total Quality Management is a management philosophy and approach that promotes the importance of continuous improvement in all business processes and functions. TQM seeks to engage all employees in creating an organizational culture characterized by the unremitting pursuit of excellence in delivering high-quality products, services, and customer service.
What is Total Quality Management, and what are best practices, tools and templates for teams and organizations?
Definition of Total Quality Management
Description of Total Quality Management
First and foremost, TQM is a customer-focused philosophy. Staying customer-focused is essential to ensuring that quality improvement activities produce desired results, as customers ultimately dictate what is considered high-quality. Engaging, empowering, and communicating with all employees to support a culture of continuous improvement and work toward shared goals is essential, as is creating clearly defined horizontal processes linking functions or departments to deliver products and services seamlessly and efficiently to drive value. TQM must be embedded in the organization’s strategy, policies, and systems, and requires being intentional about fostering a quality-driven culture that aims for excellence and to exceed customer expectations. Developing key performance indicators and metrics is also critical, not just to monitor success, but also to create a feedback loop and ensure continuous improvement.
Tools & Templates
Total Quality Management can take the form of many different tools and templates, such as employee suggestion boxes, workflow charts, team collaboration tools, etc.
upBOARD's Online Total Quality Management Tools & Templates
upBOARD’s online Total Quality Management collaboration tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other operations best practice tools and templates, including:
5 S System, Brainstorming, Business Process Re-engineering, Gemba Walk, House of Lean, House of Quality, Huddle Boards, Just in Time (JIT), Kaizen, Kanban Boards, Key Performance Indicators, Leading and Lagging Indicators, Lean Manufacturing, Objectives & Key Results, Operational Performance Management, Outsourcing Decision-Matrix, Performance-Based Budgeting, QDIP Board, RATER Model, Six Sigma, SQDC Board, SQDCM Board, Supplier Relationship Management (SRM), Theory of Constraints (TOC), Total Quality Management (TQM), Value Stream Mapping, and Zero Defects.