Jobs to be Done is best described as a perspective through which new product ideas can be evaluated for usefulness and viability. Understanding your customers’ Jobs to be Done helps determine what specific needs, pain points, or problems to focus on during the innovation process.
What is Jobs to be Done, and what are best practices, tools and templates for teams and organizations?
Definition of Jobs to be Done
Description of Jobs to be Done
The theory of Jobs to be Done was developed by Clayton Christensen of Harvard Business School as a complement to the his theory of disruptive innovation. Jobs to be Done is a lens through which companies can view their innovation initiatives. People buy products and services to get a “job” done, and the products that are successful are those which help the customer get a job done faster, more easily and less expensively. When a company understands in detail what a functional job is, it is more likely to be able to create solutions to help the customer get a job done more effectively. When the customer can get a job done more easily with a given product, the product will likely be more successful.
Questions to consider when identifying customers’ Jobs to be Done:
- What are your customers’ processes?
- What outcome are they seeking to create or realize?
- What workarounds are they doing when the current process doesn’t meet their needs?
- What keeps them up at night?
- What are their primary complaints, wishes, and desires?
- How do they currently meet their needs, and what is working or not working for them?
Tools & Templates
Specific tools used in Jobs to be Done are the Jobs to be Done Framework and Jobs to be Done Map. The Map focuses on identify jobs across the following steps in the customer experience: Define, Locate, Prepare, Confirm, Execute, Monitor, Modify, Conclude.
upBOARD's Online Jobs to be Done Tools & Templates
upBOARD’s online Jobs to be Done collaboration tools allow any team or organization to instantly begin working with our web templates and input forms to create a Job to be Done Map and full database of customer Jobs to be Done. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.