An Issue Tracker is a management tool for tracking incoming issues, often related to a customer support center or software development program.
What is an Issue Tracker, and what are best practices, tools and templates for teams and organizations?
Definition of Issue Tracker
Description of Issue Tracker
Issue Tracker systems are used primarily in an organization’s customer support centers to track customer issues. For example, when a customer service call comes in, a support ticket is created in the system and includes important information specific to the current issue. The ticket includes a unique reference number so that the issue can be tracked easily through to resolution, at which point the ticket is closed. Issue Tracker software may also contain data relevant to the customer as well as a visible reference as to who is responsible for solving the issue. At any point, a customer service person or manager can refer to the ticket number and determine its current status. Issue Tracker software helps organizations avoid having upset customers because issues don’t get lost and are solved in a more timely manner.
Tools & Templates
Specific tools used in creating an Issue Tracker are typically computer database programs with customer information and solutions to common customer problems, which are easily accessible by customer service employees and management.
upBOARD's Online Issue Tracker Tools & Templates
upBOARD’s online Issue Tracker collaboration tool allows any team or organization to instantly begin working with our web templates and input forms to create a dashboard of their key issues. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.