House of Quality is an integral part of Quality Function Deployment and consists of a planning process and matrix tool (resembling a house) that places customer needs and desires side-by-side with product manufacturing and design elements, in order to illustrate the extent to which product development is based on the voice of the customer.
What is House of Quality, and what are best practices, tools and templates for teams and organizations?
Definition of House of Quality
Description of House of Quality
House of Quality enables a company to evaluate and ensure that the design and quality of its products are strongly aligned with the needs of its customers. Not only does the process help to clarify customer desires, it also ensures that the company’s value proposition is based, in part, on the ability to engineer its products according to customer need and demand. Using a House of Quality matrix to identify how each customer need is correlated with a product’s manufacturing requirements allows a company to pinpoint and prioritize design elements that can be updated to further customize and enhance its products and brand image.
Tools & Templates
House of Quality employs a specific matrix tool that maps customer needs with product design elements and a correlation matrix as the “roof” that links the two.
upBOARD's Online House of Quality Tools & Templates
upBOARD’s online House of Quality collaboration tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other operations best practice tools and templates including: 5 S System, Business Process Re-engineering, House of Quality, Huddle Boards, Just in Time (JIT), Kaizen, Kanban Boards, Lean Manufacturing, Outsourcing Decision-Matrix, RATER Model, Six Sigma, Supplier Relationship Management (SRM), Theory of Constraints (TOC), Total Quality Management (TQM), Value Stream Mapping, Zero Defects