What is a Feedback Capture Grid, and what are best practices, tools and online templates for teams and organizations?
Definition of Feedback Capture Grid
A Feedback Capture Grid is a way of organizing and summarizing feedback on a product or service during a trial run. Specifically, all feedback is organized into what individuals like about the product or service, what needs to be changed, questions that still remain among the testers, and ideas to improve the innovation. This tool can be used during a test of a product or service or after the test so that reactions can be captured in a systematic way.
Description of Feedback Capture Grid
There are four elements of a Feedback Capture Grid:
- Things that worked about the product or service
- Things that need to be improved
- New ideas to try
- Lingering questions.
In order to utilize a feedback capture grid, all positive feedback will go in the “likes” quadrant, negative comments about the prototype are placed in the “criticisms” quadrant, any questions that users raised during the test session about the product or service are placed in the “questions” quadrant, and ideas for improvement generated during the testing session are placed in the “ideas” quadrant.
It is important to ensure that each quadrant has a few comments in it. If during a testing session, it is noticed that a quadrant is lacking in feedback, the conversation can be steered in that direction to fill in the grid. After the test session, stakeholders should discuss and synthesize the feedback to determine what changes need to be made to the product or service. Continue filling in a new grid for every round of testing the innovation goes through.
Tools & Templates
The tools that can be used to create and manage Feedback Capture Grids are spreadsheets, document or online software specifically designed for customer feedback.
upBOARD's Online Feedback Capture Grid Tools & Templates
Unlike most traditional Feedback Capture Grid processes, upBOARD’s online Feedback Capture Grid tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other change management best practice tools and templates, including:
AIM Accelerated Implementation Methodology, Beckhard & Harris Change Process, Boston Consulting Group Change Delta, Brainstorming, Bridges’ Leading Transition Model, Burning Platform, Case for Change, Change Fatigue, Change Management Curve, Change Management Impact Analysis, Change Management Maturity Model, Change Management Levers, Change Management Plan, Change Management Roadmap, Change Proposal, Change Readiness Assessment, Change Resistance Management Plan, Change Risk Assessment, Change Success Metrics, Communications Planning, Core Values, Deming Change Cycle, EASIER Change Management, Employee Engagement Plan, Feedback Capture Grid, Focus Groups, Geert Hofstede’s 6 Dimensions of Culture, GE Change Acceleration Process, Go-Live Planning, Head, Heart and Hands Model, Kotter’s 8-Step Change Model, Kubler Ross Change Curve, Lewin’s Change Management Model, Maurer’s 3 Levels of Resistance, Nudge Change Model, People Centered Implementation, Performance Support, Process Mapping, Sponsor Roadmap, Stakeholder Analysis, Stakeholder Interviews, Switch Change Framework, User Acceptance Testing, VRIO Framework and What’s In It For Me (WIIFMs).