Digital Process Transformation
News flash: Digital organizations are here to stay. If you aren’t embracing digital by digitizing business processes in your organization, get ready to be disrupted.
Digitization inherently involves business innovation that creates new opportunities for innovating customer experiences, streamlining processes, and building new business models.
You might already have a pretty good idea of what a digital organization should look like. Maybe you even think of yourself as the leader of a digital organization, or maybe you’re still struggling to “Keep up with the Joneses” as digital-first startups run circles around your business or organization.
But what does a truly digital organization look like?
Truth be told, most business leaders don’t know what a digital organization should or shouldn’t look like. That’s because there isn’t one solid definition. In fact, the use of words and phrases like Digitization, Digitalization, and Digital Transformation have been applied and misapplied interchangeably for years, with few people paying enough attention to grasp exactly what the difference is between them.
Most organizations rely heavily on digital systems and solutions these days, both to streamline internal processes and improve external customer experiences. If you’re not adapting your business model to digital processes or putting new digital products in front of customers that engage and delight them, chances are your customers will leave you for someone who does.
We are entering a New Era: the Era of the Digital Organization. Businesses will be faced with challenges unlike ever before, and they will also have the opportunity to grow and reap rewards beyond their wildest dreams. What follows is an overview of the pathway towards growing a truly digital organization.