What are Critical Incidents, and what are best practices, tools and templates for teams and organizations?
Definition of Critical Incidents
There are several different types of Critical Incidents. A Critical Incident can be either a single traumatic event such as a life threatening emergency or violent event, or a series of repeated experiences which have negatively impacted a person over time. A Critical Incident can also be an event which made you question your values, beliefs, attitude or behavior, and has had a significant impact on your personal and professional outlook.
Description of Critical Incidents
The first step in dealing with Critical Incidents is gaining an overall understanding of what happened, then gathering all the pertinent facts surrounding the incident from those involved. When all of the facts are collected, the next step is to identify the issues that led to the incident, then provide a framework for changes so that future similar incidents are averted. Afterwards, a decision can be made on how to resolve the issues based on various possible solutions. The final and most important aspect is the evaluation, which will determine if the solution that was selected will solve the root cause of the situation and will cause no further problems.
Tools & Templates
Specific tools used in Critical Incidents include interviews, written reports and observations.
upBOARD's Online Critical Incident Tools & Templates
upBOARD’s online Critical Incident tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other human resources best practice tools and templates including: Career Planning, Change Management, Executive Coaching, Communication Management, Competency-Based Interviewing, Critical Incidents, Delphi Method, Employee Engagement Surveys, Job Analysis, Job Description, Mentoring, Performance Management, RACI, Resource Breakdown Structures (RBS), Retirement Index, Stakeholder Analysis, Workday Task Analysis