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This Key Performance Indicator (KPI) Template Drives Business Success

Management guru Peter Drucker once said, “What’s measured improves.” So true. You get what you measure when it comes to business performance. The problem is that most teams don’t have clear key performance indicators (KPIs) to measure the success of their strategies and projects. Sure, they may have goals, but without clear KPIs, they don’t have a way to know quantitatively that they’re…

Customer Experience Differentiation Will Be the Next Big Competitive Advantage

Want to improve your customers’ experience? Try these connected strategies. What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experience may just be the ultimate competitive advantage. Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous…

Create a Culture of Innovation with the 10 Laws of Trust

Trust is the currency of business success. Here’s how to build it into your corporate culture. Leading organizational change to create a corporate culture that delivers continuous innovation is one of today’s most strategic business imperatives. But how do you do that? We’ve seen what happens to companies when customers lose trust in their brands – just think Target (data breach),…

The Chief Innovation Officer Job Description

Hiring a Chief Innovation Officer? Use this job description template. Every organization needs innovation – not just to thrive but to just survive in today’s disruptive world. That’s why I’ve spent my last 25 years focused on innovation and why I’ve described how organizational lag stifles it in most companies. That’s also why I’ve covered topics like innovation…

Gallup Surveyed 37 Million People and Found 1 Simple Thing Separates Good and Bad Managers

With one research study, the definition of “manager” just blew up. Think about the biggest workplace trends: gig workers, artificial intelligence, robotics replacing workers, diverse workplace cultures, and remote employees. Just about every organization I advise or consult these days is undergoing massive transformative change. Today’s workforce — especially the younger generations — wants work with deep purpose and coaches…

Mentoring Is the Secret to Innovation Say Silicon Valley’s Top VCs and Entrepreneurs

Mentoring transforms big ideas into high-impact innovations. Having worked with dozens of the Fortune 1000 companies, coached startups, and founded three companies, I can say there’s a universal truth when it comes to innovation:  big ideas are just ideas until they deliver real value to the world. That’s why just about every venture capitalist, entrepreneur, corporate innovator and university…

How Big Companies and Startups Use “Co-Creation” to Innovate

The latest research says “co-creation” is an untapped opportunity for innovation. Here’s how to do it. When I ran the internal strategy consulting group at HP, we constantly asked ourselves, “how can we get our $40 billion global behemoth operating more like a startup?”  That’s because like most big companies, we struggled with risk-taking and moving fast. Startups…

Run Wildly Effective Meetings With This One Powerful Template

Getting the most out of meetings is easy if you know how to effectively design them. One of the biggest black holes in workplace productivity is the poorly designed, poorly run meeting. No wonder 71 percent of senior managers view their companies’ meetings as unproductive and inefficient. When meetings aren’t effective, the natural instinct is to schedule…